TERMS OF USE (CGU)

These Terms of Use are intended to define the terms and conditions for making the Platform's Services available and the conditions of use of the Services by the User.

By connecting to the Platform, the User expressly acknowledges having read these Terms of Use and undertakes to comply with them.

For any information request or contact, the User undertakes to contact MENTENOVA at the following addresses:

These CGU are valid until cancellation in the current version and from November 27, 2025.

MENTENOVA reserves the right to modify these CGU at any time, in particular to adapt them to legal, regulatory, technical or functional developments.

The User is informed by any appropriate means, in particular:

• when connecting to their account on the Platform,
• or by electronic notification (email or in-app message).

Upon first connection following the update, the User must read the new CGU and expressly confirm acceptance (by checkbox or acceptance click).

In the absence of acceptance, the User will no longer be able to access their account or use the Services subject to the new conditions.

Continued browsing or use of the Services constitutes acceptance of the updated CGU.

The version applicable to any use of the Platform is the one in force at the time of access or order.

Following this modification, continued use of the Application by registered Users is subject to acceptance by the User of the modified CGU. The current version of the CGU is permanently available for consultation on the Application, in the 'www.mentenova.fr/en/cgu' tab and upon simple request to MENTENOVA.

Only the French version of these CGU is binding and enforceable against MENTENOVA.

It is understood that these general conditions do not govern the relationship between Patients and Health Professionals when Patients have decided to use medical services.

Access to and use of the Platform implies full acceptance of the CGU by the User. As such, the User alone is obliged to read the CGU upon first access and throughout subsequent connections.

The CGU are available at any time on the Platform, in particular on the Website at the following electronic address:

• www.mentenova.fr/en/cgu

The User acknowledges that:

• the CGU are accessible online but will not be provided on paper,
• in case of refusal of acceptance, they must refrain from using the Services,
• access to the Website and Application is free but subject to this acceptance.

The Platform allows Patients to access the following Services:

• consultation of educational and informative content relating to mental health,
• access to a discussion forum for Users,
• consultation of the Directory of registered Health Professionals,
• online appointment booking with a Health Professional,
• carrying out Teleconsultations under the conditions provided herein,
• use of a secure payment module to pay Health Professionals' fees.

MENTENOVA acts only as a technical intermediary and provides a secure digital infrastructure.

It should be noted that MENTENOVA is not a Health Professional and as such, MENTENOVA does not and will not provide any medical prescription or health service to its Users.

MENTENOVA is not an emergency service. For any emergency, call 15 or 112 (European emergency number) competent in such situations.

The Service consists only of intermediation between a Patient and a partner Health Professional.

Health Professionals are solely responsible for the care they provide and the answers they may give, and MENTENOVA's liability, acting as a technical service provider, cannot be held for the services or answers provided by Health Professionals.

No medical request sent via the Platform will be considered.

Users are reminded that partner Health Professionals have full exercise capacity and that Health Professionals wishing to be listed and respond to Users' needs undertake to exercise all due diligence in carrying out the medical services ordered by Users.

Certain information is requested from the Patient such as their name, first name, email address, postal address and telephone number. This information is only transmitted to the selected Health Professional for their intervention.

When the User agrees to be put in contact with a partner Health Professional, they agree that all information transmitted to MENTENOVA will be communicated to them. It is specified that the data will only be transmitted to the Health Professional if they agree to take charge of the care request.

Simple access to the Website and Application does not require any access code or credentials.

Access to the Services requires:

• prior creation of a User Account,
• provision of accurate and up-to-date information,
• possession of compatible equipment (recent computer, tablet or smartphone, camera, microphone, stable internet connection),
• compliance with these Terms of Use.

The Patient is solely responsible for maintaining the confidentiality of their login credentials. Any use of their Account is deemed to be under their responsibility.

When requesting care, each Patient must provide personal data to allow individualized and secure access to the interface and Services.

This personal data is provided via the designated form. Mandatory fields are indicated by an asterisk. Each field must be completed with information that is true to reality. Registration is only possible using the User's civil name; the use of fantasy names or pseudonyms is not permitted. However, a pseudonym is possible only for use of the discussion forum.

MENTENOVA reserves the right to request any supporting document in case of doubt and to suspend access in case of manifestly false, misleading or fraudulent information.

The Website, Application and Services are mainly intended for persons aged 15 and over.

However, use of the Platform by a minor under 15 is permitted subject to the prior and express consent of their legal representatives, who remain solely responsible for the minor's use of the Services and the communication of their personal data.

MENTENOVA reserves the right to request proof of parental authorization before or after access to the Services and to suspend or delete any account registered without compliance with these conditions.

By requesting care, Patients acknowledge having read the data protection policy. Accessible at the following link "Privacy Policy". In the case of use by a Patient, they may deliberately provide data relating to their state of health and consent to its processing as part of the use of the Services.

MENTENOVA reserves the right to unilaterally and without justification refuse a User's care request. If applicable, all personal data transmitted will be deleted as soon as possible.

The User acknowledges that MENTENOVA cannot be held responsible to them or to third parties for the consequences of closing or suspending the Account.

The User may at any time choose to stop using the Services and request deletion of their data by email or phone. In all cases, the User remains responsible for any use prior to the deletion of their Data.

MENTENOVA may, at its sole discretion, and for purposes of transparency and service improvement, verify information provided by the Health Professional or Patient during the creation of the Health Professional Account or Patient Account, within the limits authorized by law.

Users undertake to use the Platform in compliance with the conditions of these Terms of Use.

In particular, Users undertake not to use the Services in any way that would be contrary to applicable legislation. In this regard, Users undertake not to publish Content that is abusive, defamatory, denigrating, slanderous, racist, xenophobic, contrary to morality and good morals, counterfeit, infringing public order or the rights of third parties, likely to harm the rights, reputation and image of MENTENOVA and more generally, whose content would violate the law and/or regulations, particularly criminal law.

Users acknowledge and accept that they assume full responsibility for any publication. The Company's liability cannot under any circumstances be engaged in this regard.

Each User also undertakes to:

• verify the accuracy of information transmitted
• refrain from making any alteration, reproduction, correction, arrangement, modification or dissemination of the Service
• verify the compliance of their data with legislation and the rights of any third parties, to obtain alone all necessary authorizations, and guarantees MENTENOVA against any recourse from a Third Party.

Users expressly undertake to:

• respect the laws and regulations in force and not infringe public order, good morals or the rights of third parties and not violate any legislative or regulatory provision
• not make available to the public any content for which they do not hold the rights and which would thus violate provisions relating to copyright or intellectual property rights
• Not use the Platform and Services fraudulently (e.g., a fake account or false identity) and/or to harm the interests of MENTENOVA or Third Parties
• Not assign or transfer their Account to a Third Party in any way
• Provide MENTENOVA with all information necessary for the operation of the Platform and Services
• Inform MENTENOVA in case of complications of any nature concerning the Platform or Services.

The User acknowledges that the following is prohibited:

• Any behavior likely to interrupt, suspend, slow down or prevent the continuity of the Service
• Any intrusion or intrusion attempt into MENTENOVA's systems, any diversion of system resources of the Platform, Services and Account
• any use of the Service for illicit or illegal purposes such as: spamming, intrusion or intrusion attempt from the Service (non-exhaustive list: port scanning, sniffing, spoofing, etc.).
• Any action likely to impose a disproportionate load on MENTENOVA's digital infrastructure
• Any breach of security and authentication measures, any act likely to harm the financial, commercial or moral rights and interests of MENTENOVA and other users of the Application and Services
• Any breach of the Terms of Use
• Any copying and/or diversion of the Platform's digital infrastructure
• And more generally any practice diverting the Platform and Services for purposes other than those for which they were designed.

The User is also solely responsible for all information transmitted and its updating. Consequently, MENTENOVA cannot be held responsible for the content of information transmitted, disseminated or collected, their exploitation and updating, as well as all files, in any capacity whatsoever. As such, the User undertakes to keep compliant information and to correct it if necessary through their personal space.

Users are solely responsible for their use of the Platform. MENTENOVA's liability cannot be engaged due to a Service malfunction resulting from improper use of the Service by the User. Furthermore, Users guarantee MENTENOVA against any action from Third Parties or other Users who would claim a violation of their rights.

By using the Platform, the User agrees, within applicable legal and regulatory limits, to indemnify MENTENOVA or any subsidiary that would suffer damage due to the User's breach of all claims raised by third parties following a violation of their rights by the user in connection with content uploaded or generated by that User.

The User would bear, where applicable, the costs of any legal proceedings in which MENTENOVA or one of its subsidiaries would be involved in the context of these claims, including costs and attorney fees, without prejudice to damages that MENTENOVA or the subsidiary concerned could seek in compensation for damages it personally suffered.

In the event that a request is made by a Third Party, the User must make available to MENTENOVA or the subsidiary concerned, as soon as possible, all information useful for its defense and understanding of the Third Party's claim.

We are committed to protecting the personal data entrusted to us. We undertake to ensure the highest level of protection of your personal data in compliance with the GDPR 'General Data Protection Regulation' Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 and the French Data Protection Act law n° 2018-493 of June 20, 2018, promulgated on June 21, 2018 which amended the Data Protection and Civil Liberties Act of January 6, 1978. For any information on the protection of your personal data, you can refer to our privacy policy.

No personal data is collected without the User's knowledge on the Platform.

In accordance with articles 39 et seq. of law n° 78-17 of January 6, 1978 relating to information technology, files and freedoms, any User may obtain communication and, where applicable, rectification or deletion of information concerning them, by sending an email to the following address: contact@mentenova.fr.

Therefore, no Personal Data within the meaning of law 17-78 of January 6, 1978 will be retained by MENTENOVA or its partners.